Frequently asked questions
We are here to listen, but if you have a question that you think other people have already asked, have a look here first.
Is Healthwatch part of the NHS?
No, Healthwatch is an independent social enterprise which will be a consumer champion. It will strengthen the collective voice of local people across both health and social care influencing local commissioning decision-making. Healthwatch is independent of both the Local Authority and the NHS.
Is local Healthwatch accountable to Healthwatch England?
Although we have close links with the NHS and the London Borough of Newham (LBN), we are an independent organisation with our own decision-making powers. The Department of Health provides funding for Healthwatch Newham and this is contracted through LBN. This gives us more freedom, and means our comments (positive or critical) are more likely to reflect our honest views, rather than what we have been told to say.
What has happened to Local Involvement Networks (LINks)
Newham LINks has been discontinued, and Healthwatch Newham has taken on those LINks members who expressed an interest in joining. However, the Forum for Health and Wellbeing who ran LINks is now running Healthwatch Newham, so the knowledge and expertise built up within LINks has not been lost.
Who provides the advocacy service for Healthwatch Newham?
The NHS Complaints Advocacy Service is now also part of Healthwatch Newham. We have a permanent advocate who is available via the telephone or to meet by appointment at the Chargeable Lane Resource Centre. We are also planning to move the service around the Borough to a number of different venues on a regular basis.
Call us now on 0203 598 6414 or email.