News and reports

At Newham hospital, a new AI project has helped make the complaints process quicker and more efficient by reducing time spent on administrative tasks.

On a busy Monday evening at Newham Hospital, an incident unfolded where a newly admitted patient began broadcasting live on TikTok from within the ward.

We have published 12 patient experience reports ending 31st March 2026.

This quarterly report is based on the experience of 1159 people.
Overall satisfaction is 75% positive, up 3% from last quarter.

This annual report is based on the experience of 238 people.

Overall satisfaction for Newham University Hospital is at 30%.

The Accident & Emergency department accounted for 49% of all feedback with only 21% positive.

This annual report is based on the experience of 2,561 people.
Findings show that the overall sentiment is 76% positive, 3% higher than the last quarter.

A report covering experience of patients of the GP practices within the Docklands Primary Care Network (E16 Health, Royal Docks Medical Centre and Tollgate Medical Centre).

A report covering experience of patients of the GP practices within the Central 1 Primary Care Network (Boleyn Medical Centre, Greengate Medical Centre, Market Street Health Group, Newham Medical Centre, St Bartholomew's Surgery, The Azad Practice and The Project Surgery.).

A report covering experience of patients of the GP practices within the Newham Central Primary Care Network (Balaam Street Practice, Carpenters Practice, Essex Lodge Surgery and Lucas Avenue Practice).

A report covering experience of patients of the GP practices within the North East 1 Primary Care Network (Birchdale Road Medical Centre, Dr CM Patel's Surgery, Plashet Road Medical Centre, Sangam Surgery, The Manor Park Centre, and Westbury Road Medical Practice).

A report covering experience of patients of the GP practices within the North East 2 Primary Care Network (E12 Medical Centre, Lathom Road Medical Centre, Plashet Harmony Practice, Shrewsbury Road Surgery and Wordsworth Health Centre).

A report covering experience of patients of the GP practices within the North Newham Primary Care Network (Claremont Clinic, E7 Health and Woodgrange Medical Practice).