1. What is Enter & View?

    Report -

    The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place.

  2. Our annual report 2019-20

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2019-20

  3. Dental practice review

    Report -

    We conducted a service review of 29 dental practices across Newham in January 2017 and again in August 2017 to investigate the availability of routine NHS dentist appointments.

  4. Mystery shopping dentistry

    Report -

    We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this.

  5. Our annual report 2018-19

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2018-19

  6. Our annual report 2015-16

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2015-16

  7. Our annual report 2016-17

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17

  8. Dentist Mystery Shop - Access to emergency care & registration options during Covid-19

    Report -

    We conducted a mystery shopping exercise in November 2020, contacting all dental practices in Newham, to understand whether patients could secure an NHS emergency appointment and whether practices are registering new NHS patients.

  9. Our annual report 2020-21

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2020-21

  10. Our Annual Report 2017 - 2018

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2017-2018

  11. Our annual report 2021-2022

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2021 - 2022.

  12. Patient experience of dentists

    Report -

    We conducted a review of dental practices across Newham in 2017 to investigate the availability of routine NHS dentist appointments, following feedback that residents were finding difficult to secure an appointment.