Services open during the festive period

Information about services that are open during the festive period in Newham
candle light with out of focus lights in circles

GP appointments

You can get an appointment with a GP from 8am to 8pm on all of the bank holidays, including for urgent appointments on Christmas day.

Out of hours appointments are also available every normal weekday evening between 6.30pm and 10pm, and between 8am and 8pm on Saturdays and Sundays.

Normal working hours: call your GP practice

Out of hours: call 111

Mental health

If you are having a mental health crisis please call the Mental Health Crisis Line:

020 7771 5888 (Free, 24 hours, 7 days a week).

Samaritans on 0116 123 free from any phone

Shout crisis text support. Text SHOUT to 85258

Cruse bereavement charity, helping families affected by coronavirus. Call free on 0808 808 1677



In an emergency always call 999

NHS Volunteers

If you need help accessing basics due to COVID-19, please call the free phone number below:

0808 196 3646 (8am - 8pm)


Click here to find out the opening hours for pharmacies in London which have been asked to open for longer hours on the Christmas & New Year Bank Holidays.

Please note that 26th December 2020 is not a bank holiday, however there will be a large number of pharmacies who normally open who will be closed on this day.  The 28th December is a bank holiday in 2020.

COVID-19 helpline

For questions and advice - how to get a test and help accessing support including food, financial help and help for carers to isolate.

020 7473 9711 (9am-7pm*, 7 days a week, *Christmas bank holidays 9am-3pm).

Multiple languages available.

COVID-19 testing

You can also access Covid-19 testing throughout the holiday period.

Walk-through (walking or cycling only)
● Paul Street, Stratford, E15 4QB
● Hilda Road, East Ham, E6 1DB
● Kingsford Way, Beckton, E6 5JQ

Drive-through (people with access to a private vehicle)
● Lea Valley Athletics Centre, 61 Meridian Way, Edmonton, N9 0AR
● The O2 Arena, Greenwich, SE10 8FR

At home If you cannot get to a testing centre, you can order a home test. A testing kit will be posted to you with instructions and packaging so you can do the test yourself and return the kit easily.
If you’re a carer (or care for someone in need of support), or living with someone
who has a long term health condition or is over 70, and would like a regular
Covid-19 test please email
If you are contacted by NHS Test & Trace make sure you ask for and keep your
NHS Test & Trace reference number so you can apply for the £500 isolation
support payment if you’re eligible.
If you need help to isolate because you live with someone who is at high risk we
can support you. Contact the Covid-19 Helpline confidentially on 020 7473 9711 or for information.

Financial assistance

If you need financial support you can apply for the Isolation Support Payment. Click the link below for more information and to apply:

Tier 4

For up to date information about the new rules surrounding Tier 4 that came into effect on Sunday 20 December at 12am please click here.

Guidance for the Christmas period

Please visit GOV.UK for up to date information for the Christmas period.

Healthwatch Newham & Advocacy Service

The Healthwatch Newham and Advocacy Service office will be closed from Friday 25 December 2020 and will re-open on Monday 4 January 2021. 


Stratford and East Ham Libraries will be open 10am - 5pm on 29, 30,
and 31 December.

All other libraries will close on 24 December 2020 and reopen on 2 January 2021.

Newham Council

Please visit the Newham Council website to find out their festive opening and closing times.

020 8430 2000

Textphone 18001 020 8430 2000

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