Services Open During The Festive Period 2021

Please see below a list of services in Newham which can be accessed during this festive period.
Festive Baubles

GP appointments

You can get an appointment with a GP from 8am to 8pm on all of the bank holidays, including for urgent appointments on Christmas day.

Out of hours appointments are also available every normal weekday evening between 6.30pm and 10pm, and between 8am and 8pm on Saturdays and Sundays.

Normal working hours: call your GP practice

Out of hours: call 111

Mental health

If you are having a mental health crisis please call the Mental Health Crisis Line:

020 7771 5888 (Free, 24 hours, 7 days a week).

Samaritans on 0116 123 free from any phone

Shout crisis text support. Text SHOUT to 85258

Cruse bereavement charity, helping families affected by coronavirus. Call free on 0808 808 1677


You should call 111 when you need advice or medical treatment quickly, and you cannot wait for an appointment to see your doctor. If you need emergency medical treatment, you must call 999. An emergency is when someone needs medical help to save their life.


In an emergency always call 999!


Click here to find out the opening hours for pharmacies in London which have been asked to open for longer hours on the Christmas & New Year Bank Holidays.

COVID-19 testing

If you are experiencing any COVID19 symptoms est appointments can be booked throughout the festive period by:

Calling 119

Visiting the website

If you have any of the three main Covid-19 symptoms

new persistent cough


loss/change of your sense of smell or taste

You should get tested either at a drive-through, walk-through sites, or via a home test kit.

If you or someone in your household has symptoms you and your household should isolate for 10 days.

There are four ways to get tested if you have symptoms in Newham:

  • Walk through testing
    • Hilda Road, East Ham, E6 1DB
    • Kingsford Way, Beckton, E6 5JQ
    • Paul Street/Rokeby Street, Stratford, E15 4QB
    • McDowall Close, Canning Town, E16 1QT
  • Drive through testing (Lea Valley Athletic Track and O2 Arena)
  • Home testing kits - Click here to order 
  • Mobile testing unit (Gallions Reach - Details and availability on the online booking portal by clicking below or calling 119)

Booking is recommended for all testing options, and required for the drive through and temporary testing sites.

COVID19 Current Government Guidance

The government has announced that England is moving to Plan B in response to the risks of the Omicron variant.

This means:

  • Face coverings are required by law in most indoor settings.
  • From 13 December office workers who can work from home should do so.
  • From 15 December, certain venues and events will be required by law to check that all visitors aged 18 years or over are fully vaccinated, have proof of a negative test in the last 48 hours, or have an exemption.

Financial assistance

If you need financial support you can apply for the Isolation Support Payment. Click the link below for more information and to apply:

Newham Council

Please visit the Newham Council website to find out their festive opening and closing times.

020 8430 2000

Healthwatch Newham & Advocacy Service

The Healthwatch Newham and Advocacy Service office will be closed from Friday midday on Tuesday 21st December 2021 and will re-open on Tuesday 4th January 2022. 

Please do feel free to leave us a voicemail or email and we will get back to you upon our return. 

020 3866 2969


Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us