People with long-term health conditions most likely to avoid care services due to COVID-19

People with long-term health conditions urged to share experiences to help improve support after research indicates that some avoided health and social care services throughout the COVID-19 crisis.
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On World Patient Safety Day 2020, Healthwatch England have joined forces with the Care Quality Commission (CQC) to call for more feedback from people with existing long-term conditions on their care throughout the COVID-19 crisis.

Feedback is crucial for creating safe conditions for people in care and particularly for people with long-term conditions, their friends, family and carers who are often in contact with the health and care system. By giving feedback this can help to identify unsafe conditions and practices so that these can be improved.

This is particularly important since their research has shown that those with a long-term condition were highly likely to avoid health and social care services due to risk factors around COVID-19 – 51% of people with a long- term condition avoid health and care services compared to 29% of the average population.

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