The project will start out as a pilot in one ward (the acute assessment unit (AAU)). At the point of discharge, patients will be asked if they consent to be contacted by a Healthwatch volunteer 7 – 14 days after discharge to answer questions in a survey.
These responses will then be anonymised and returned to Newham Hospital staff, who will analyse and assess the anonymous responses, identifying areas of improvement within the hospital’s discharge process.
Want to know more?
If you or a loved one is approached to be part of this pilot, and has questions, please feel free to contact the team at Healthwatch Newham, contact details are listed below:
Farheen Ambia - Project Colead & Admin Officer
020 3866 2969 ext 8426