Tap the NHS App
The NHS is urging patients to "tap the app" so they get reminders about appointments and can rearrange any they can’t make, helping to free up millions of appointments for others.
Nearly 1 in 4 people have missed an NHS appointment because they forgot (12%) or arrived too late (11%), according to a new survey of patients.
The latest appointment statistics also show that patients did not attend 16 million GP appointments in 2025, with no shows for 1 in 23 appointments (4.3%) – the equivalent of an entire day of missed appointments at every GP practice in England each month.
The new ‘Tap the NHS App’ campaign is highlighting the benefits of enabling notifications, with adverts appearing on pharmacy bags, radio channels and social media.
Users are also being encouraged to cancel or rearrange their appointments through the app and to use it to request repeat prescriptions instead of having to visit their GP practice.
