Trend analysis report: GP practice performance August-October 2014

This report examines the service delivery of GP Practices, presented in a 'league table' format reported between August and October 2014.
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Summary

Our team has identified 813 issues about local GP services during the reporting period. This trend report identifies the data origin, the top trends and analyses each trend.

Key findings

  • At 32%, Clinical Treatment is the top service aspect, followed by Staff Attitude (26%) and Appointment Booking (22%).
  • Appointment Booking is the largest negative trend overall, with positivity at 32%. Our annual analysis records negativity at 25%, so sentiment has improved in this quarter by 7%.
  • Wait at Appointment receives 9% of issues overall and is 59% negative as a topic. Our annual analysis records negativity at 66%, so sentiment has improved in this quarter by 7%.
  • Sentiment about receptionists is marginally negative, and broadly positive for clinicians.
  • Patients are broadly positive about repeat prescription services.

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