Enter and view: Mornington Hall

This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.
Yellow brick building


We aimed to investigate how services may be improved and how good practice can be disseminated within the care home.The home had 99 residents at the time of the visit with a capacity of 120 residents. The home had recently been reviewed by the CQC and rated inadequate. On the day of the visit we spoke with 4 members of the management team, 7 staff, 12 residents and 1 relative.

Key findings

  • There are good positive relationships between staff and residents.
  • Residents told us they feel happy living in the care home.
  • There are lots of training opportunities available to staff to support their learning and development within their role.
  • Residents told us they are happy with the food and drinks provided by the home throughout the day.
  • During observation, a HW representative on one of the residential units within the Care Home observed only 1 member of staff was present in the communal area with approximately 12 residents in duration of 3 hours spent in the unit.
I get to choose what [food] I want

Based on our visit we recommend the following:

  • Ensure more attention is paid to residents sitting in the communal areas. This could be achieved by ensuring a member of staff available at all times or by providing call bells.
  • The home must foster an open, collaborative and safe culture where staff feel able to report their concerns without fear of repercussions from other staff or the management. This should be closely linked to the review of the home’s approach to safeguarding training and support.
  • Ensure enough staff are always available in all units to provide support during mealtimes and provide other support such the use of hoists.
  • Ensure residents are regularly reminded of how they can raise their concerns or make a complaint. This should be done regularly to ensure residents with additional needs are always aware of the options.

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