Residents experience using the London Ambulance Service
Get insights on Newham residents' experiences on using the London Ambulance Service.
Summary
Healthwatch within London were invited to shape the 2023 – 28 organisation strategy for the London Ambulance Service (LAS) in November 2022. By engaging with a diverse pool of residents across Newham, Healthwatch Newham aimed to understand their experiences accessing emergency services and suggest priorities for the LAS particularly to improve the experience of residents.
Key findings
We engaged with 75 Newham residents over December 2022 – January 2023 who has used the LAS in the last 12 months.
- 86% residents felt as though LAS staff were competent and caring.
- 89% felt the LAS were dedicated to their role and patients.
- 56% of residents felt service ran effectively, 49% did not agree as they thought service was not well-resourced and adequately funded.
- 77% had good experiences calling emergency services.
- Residents noted that they waited approximately 40 mins for an ambulance to arrive with 50% waiting anywhere between 30 mins – 3 hours.
- 45% of residents felt like they too long whilst 55% felt as though the waiting time was reasonable.
- 90% residents had a good experience with paramedics.
- 42% of patients received pain relief however, 23% of patients needed pain relief but were not offered.
- Average waiting in A&E to be seen by a health care professional was 1 hour 17 mins, with 38% of residents waiting anywhere between 30 mins – 4 hours.
Downloads
Newham LAS Report Jan 2023
