Enter and View: Ebenizer Residential Care Home
This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.
Summary
The home had 5 residents at the time of the visit with a capacity of 5 residents meaning that they are currently at full capacity. The home consists of only ground floor units.The home was reviewed in January 2022 and was graded Good. On the day of our visits, we spoke with 1 member of the management team, 1 support worker, and 3 residents.
Key findings
- There are good positive relationships between staff and residents.
- There are lots of training opportunities available to staff to support their learning and development within their role.
- Staff are fully trained in understanding safeguarding and are able to raise concern if needed.
- Staff and residents are aware of the complaints and compliments procedure.
- Residents are happy with the snacks and drinks provided by the home throughout the day.
Downloads
Based on our visit we recommend the following:
- Continue to encourage the resident who is unable to venture out of the care home unaided to engage in external activities.
- Continue to provide more regular and in-depth safeguarding training to all staff to ensure a clear understanding of the subject, so that they are aware of its importance and enable staff to respond appropriately to any concerns raised.
- Teach residents the compliments and complaints procedure.
- Ensure that there are air fresheners are around the home as there was an unpleasant smell in the lounge area during the visit.
- Residents and staff should have been able to be interviewed privately without the input from the manager.
