The Experience of GP Services, 01.04.24 - 31.03.25

This annual report is based on the experience of 2,425 people.
Findings show that the overall sentiment is 70% positive.

Three practices received a significant number of comments that were mostly positive.

The vast majority of people receive good quality, compassionate treatment and care, with good levels of support and involvement. According to feedback, patients would like greater levels of service access.

Satisfaction on service access has not changed this quarter. Complaints are down 3% on telephone access but up by 3% on waiting times.

Complaints are up by 4% on staff attitude and 1% on treatment and care.

Complaints are up by 12% on administration and by 9% for communication.

The Experience of GP Services, 01.04.24 - 31.03.25
Two-page summary (dashboard)

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