The Experience of GP Services, 01.10.24 - 30.09.25
This annual report is based on the experience of 2,259 people.
Findings show that the overall sentiment is 72% positive, 1% less than the last quarter.
Findings show that the overall sentiment is 72% positive, 1% less than the last quarter.
Five practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of support and involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access has improved by 5% this quarter. Complaints are down 7% on telephone access and by 6% on booking processes and by 2% on waiting times.
Complaints are up 1% on treatment and care, but down 1% on staff attitude.
Complaints are down by 2% on administration but up by 8% for communication.
The Experience of GP Services, 01.10.24 - 30.09.25
Two-page summary (dashboard)
