The Experience of GP Services, 01.01.25 - 31.12.25
This annual report is based on the experience of 2,379 people.
Findings show that the overall sentiment is 73% positive, just 1% higher than the last quarter.
Findings show that the overall sentiment is 73% positive, just 1% higher than the last quarter.
Six practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of support and involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access has improved by 3% this quarter. Complaints are down 4% on booking processes and waiting times but up by 6% for telephone access.
Complaints are up 1% on treatment and care.
Complaints are down by 3% on administration and down by 2% for communication.
The Experience of GP Services, 01.01.25 - 31.12.25
Two-page summary (dashboard)
