The Experience of GP Services, 01.04.25 - 31.03.26
This annual report is based on the experience of 2,561 people.
Findings show that the overall sentiment is 76% positive, 3% higher than the last quarter.
Findings show that the overall sentiment is 76% positive, 3% higher than the last quarter.
Seven practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of support and involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access has improved by 18% this quarter. Complaints are down 19% on booking processes and waiting times and down by 5% for telephone access.
Complaints are down 5% on staff attitude.
Complaints are down by 14% on administration and down by 7% for communication.
The Experience of GP Services, 01.04.25 - 31.03.26
Two-page summary (dashboard)
