The Experience of GP Services, 01.07.25 - 30.06.26
This annual report is based on the experience of 2,782 people.
Findings show that the overall sentiment is 77% positive, 1% higher than the last quarter.
Findings show that the overall sentiment is 77% positive, 1% higher than the last quarter.
Seven practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of support and involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access has declined by 15% this quarter. Complaints are up 14% on waiting times, up by 12% for telephone access and up by 11% on booking processes.
Complaints are down 3% for treatment and care but up by 1% on staff attitude.
Complaints are up by 7% on administration and up by 2% for communication.
The Experience of GP Services, 01.07.25 - 30.06.26
Two-page summary (dashboard)
