Patient Advice and Liaison Service (PALS)

Advice and Information - 6 October 2025

Contact information for PALS teams at Newham General Hospital, other Barts Health NHS Trust hospitals and the East London NHS Foundation Trust (ELFT).

Newham University Hospital – 

Other Barts Health hospital PALS teams can be contacted as follows:

The Royal London and Mile End hospitals – 

  • drop in at the Patient and Family Contact Centre, ground floor, at the Royal London hospital, Monday to Friday (10am - 4.30pm)
  • call 020 3594 2040
  • email: rlhpals.bartshealth@nhs.net. 

St. Bartholomew’s Hospital – 

Whipps Cross University Hospital -

  • drop in service at junction 4 in the main building, Monday to Friday (9.30am - 1pm and 2pm - 4.30pm),
  • call 020 8535 6438  
  • email: wxpals.bartshealth@nhs.net. 

See the Barts Health website for more information.

ELFT

  • call freephone 0800 783 4839
  • email: elft.pals@nhs.net 

  • write FREEPOST-RTXT-HJLG-XEBE, Compliments, Complaints and PALS Department, East London NHS Foundation Trust, 9 Alie Street, London, E1 8DE

    see the ELFT website for more information.

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