News and reports

Our team visited the Rainbow Homecare coffee morning on 14 July 2018 to engage with service users to gain feedback on their home care experiences.

Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).

The project was carried out with the support of our Community Grants Programme.

In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received.

Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).

Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).

We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this.

In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital.

Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review.

Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17

In October 2016, Newham CCG commissioned our team to learn about the patient experience and feedback on the Latent Tuberculosis Infection screening service (LTBI) in Newham.

This was an announced Enter and View (E&V) visit undertaken by our team of trained volunteers as part of a programme to look at a range of homes within the London Borough of Newham, to obtain a better idea of the quality of care provided.