In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received.
Last year 1.1 billion prescription items were dispensed in primary care at a cost of £9.2billion. This cost coupled with finite resources means it is important that the NHS achieves the greatest value from the money that it spends.
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.