News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Deaf and Hard of Hearing residents have told us about the challenges they face when accessing health and care services in Newham. From interpreter shortages to inaccessible booking systems, their experiences underline the need for urgent improvements.

We hosted a workshop with Deaf residents in Newham to raise awareness about gut health and bowel cancer. The session highlighted the barriers Deaf people face in accessing vital health information and why accessible communication is key to saving lives.

Our latest Q4 2024–25 reports give a detailed picture of how people in Newham are experiencing local health, care, and community services. From GP appointments to hospital care, our analysis shows the trends shaping patient experiences and helps guide improvements across the borough.

In 2024/2025, Healthwatch Newham has worked tirelessly to ensure that local people’s experiences shape the future of health and social care. By listening, observing, and advocating, the team has helped services respond more effectively to the needs of Newham’s diverse communities.

This annual report is based on the experience of 2,425 people.
Findings show that the overall sentiment is 70% positive.

A report covering experience of patients of the GP practices within the Central 1 Primary Care Network (Boleyn Medical Centre, Greengate Medical Centre, Market Street Health Group, Newham Medical Centre, St Bartholomew's Surgery, The Azad Practice and The Project Surgery).

A report covering experience of patients of the GP practices within the Docklands Primary Care Network (E16 Health, Royal Docks Medical Centre and Tollgate Medical Centre).

A report covering experience of patients of the GP practices within the Newham Central Primary Care Network (Balaam Street Practice, Carpenters Practice, Essex Lodge Surgery and Lucas Avenue Practice).

A report covering experience of patients of the GP practices within the North East 1 Primary Care Network (Birchdale Road Medical Centre, Dr CM Patel's Surgery, Plashet Road Medical Centre, Sangam Surgery, The Manor Park Centre, and Westbury Road Medical Practice).

A report covering experience of patients of the GP practices within the North East 2 Primary Care Network (E12 Medical Centre, Lathom Road Medical Centre, Plashet Harmony Practice, Shrewsbury Road Surgery and Wordsworth Health Centre).

A report covering experience of patients of the GP practices within the North Newham Primary Care Network (Claremont Clinic, E7 Health and Woodgrange Medical Practice).