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The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place.

We launched an online survey at the end of April in partnership with Healthwatch Tower Hamlets and Waltham Forest which has so far received 114 responses from Newham residents.

We conducted a review of dental practices across Newham in 2017 to investigate the availability of routine NHS dentist appointments, following feedback that residents were finding difficult to secure an appointment.

Young people previously revealed experiencing barriers to access mental health services. In 2019, our team used focus groups and questionnaires to understand the experiences of young people using mental health support services.

Healthwatch England secured funding to ensure local Healthwatch can support public engagement on the NHS Long Term Plan and contribute to the development of a local plan in the East London Health and Care Partnership.