Our annual report 2020-21

Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2020-21


Read our annual report to find out more about our work between 2019 and 2020.

About us

We were established in 2013 and are part of a national network led by Healthwatch England.  We have a seat on the Newham Health and Wellbeing Board and the Newham Clinical Commissioning Group (CCG) Governing Board.

We are the independent voice for residents of Newham who use health and social care services. Our vision is of a thriving and active community of Newham people who want to influence and contribute to the development and delivery of quality health and social care in the borough. 

Our year in numbers

  • During the year, 6,679 people shared their views and feedback with us. 
  • We engaged and supported 268 people during the COVID-19 pandemic this year.
  • In total, we produced 7 reports and provided 15 recommendations to services in Newham.
  • Through our NHS advocacy service, we supported 133 residents and we listened to 298 residents talk about their experiences of health and social care.

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us