1. Enter and view: folkestone nursing care home

    Report -

    This was an announced Enter and View (E&V) visit undertaken by our team of trained volunteers as part of a programme to look at a range of homes within the London Borough of Newham, to obtain a better idea of the quality of care provided.

  2. Evaluation of patient experience: latent tuberculosis (LTBI) in Newham

    Report -

    In October 2016, Newham CCG commissioned our team to learn about the patient experience and feedback on the Latent Tuberculosis Infection screening service (LTBI) in Newham.

  3. Our annual report 2016-17

    Report -

    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17

  4. Maternity care in Newham

    Report -

    Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review.

  5. Enter and view: meal times at Newham University Hospital

    Report -

    In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital.

  6. Mystery shopping dentistry

    Report -

    We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this.

  7. Quality assurance visit: continuing care

    Report -

    Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).

  8. Quality assurance visit: community neuro service

    Report -

    Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).