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Young people previously revealed experiencing barriers to access mental health services. In 2019, our team used focus groups and questionnaires to understand the experiences of young people using mental health support services. -
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We launched an online survey at the end of April in partnership with Healthwatch Tower Hamlets and Waltham Forest which has so far received 187 responses from Newham residents. -
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The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place. -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2019-20 -
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We conducted a service review of 29 dental practices across Newham in January 2017 and again in August 2017 to investigate the availability of routine NHS dentist appointments. -
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In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital. -
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Over 50 people attended our public event on the 6th February 2020 at Canning Town Library, to find out about changes and updates from local services. -
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This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham. -
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In 2017–2018, our team engaged with young people to obtain feedback regarding their experiences with Health and Social Care services in Newham. -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).
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Our team visited the Continence Care Service in Romford Road with the purpose of finding out about patients referral pathway experiences as part of our joint Quality Assurance project with Newham Clinical Commissioning Group (CCG). -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG). -
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Our team visited the Diabetes service at Shewsbury Road Health Centre to find out about patients referral pathway experiences as part of our joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG). -
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Our team visited the foot health clinic at University of East London, Clinical Education Building, 1 Ferns Road to find out about patients’ referral pathway experiences as part of our joint Quality Assurance Project with NCCG. -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG). -
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This was an announced Enter and View (E&V) visit undertaken by our team of trained volunteers as part of a programme to look at a range of homes within the London Borough of Newham, to obtain a better idea of the quality of care provided. -
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In October 2016, Newham CCG commissioned our team to learn about the patient experience and feedback on the Latent Tuberculosis Infection screening service (LTBI) in Newham. -
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We ran a ‘Have your Say’ tackling tuberculosis (TB) Workshop in association with Barts Health NHS Trust and TB Alert. -
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We visited two mental health support groups to listen to experiences and to find out what service-users thought would help make things better. -
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Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review. -
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The project was carried out with the support of our Community Grants Programme. -
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Our team visited the Rainbow Homecare coffee morning on 14 July 2018 to engage with service users to gain feedback on their home care experiences. -
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We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this. -
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This research project, carried out by Newham Older People’s Reference Group (OPRG), aimed to gather feedback from older people living Newham about their experiences of accessing GP services and what the obstacles they face in Newham. -
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We select the locations liaising with local residents, Newham Council Adult Social Care staff and the Care Quality Commission. We carried out visits to 8 services, with 3 further visits planned for November and December 2018. -
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Our team has conducted extensive research on the experience of GP services across the borough during a one year period (1st September 2015 – 31st August 2016). -
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In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received. -
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Over 60 people attended our event on 20 September 2018 at Stratford Library, to hear the new Mayor talk about her vision. -
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This report examines the service delivery of GP Practices, presented in a 'league table' format reported between August and October 2014. -
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This report examines the service delivery of GP Practices, presented in a 'league table' format reported between April and June 2014.
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On Monday 18th August 2014 Healthwatch Newham, Redbridge and Waltham Forest held a joint event to inform people and gather feedback on the Transforming Services, Changing Lives (TSCL) at Whipps Cross Hospital Lecture Theatre. -
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Our team hosted the user engagement event and marketed it widely in the press and networks. NELPPP approached us in December 2013, for a co-production event on the place of the Pharmacy. -
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We are proud to announce the publishing of our first Annual Report, for 2013 - 14, documenting our achievements throughout our first year. -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2018-19 -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2015-16 -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17 -
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Between October 2019 and February 2020, we engaged with 57 carers using a combination of online questionnaires, interviews, and focus groups. -
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We conducted a mystery shopping exercise in November 2020, contacting all dental practices in Newham, to understand whether patients could secure an NHS emergency appointment and whether practices are registering new NHS patients. -
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We held a public event on Thursday 12 November, using zoom. It was well-attended with over 60 people signing on. -
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The survey was set up by the Newham’s Black, Asian and Minority Ethnic Disproportionality Test, Trace & Isolate group in partnership with Healthwatch Newham and Newham Public health.
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2020-21 -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2017-2018 -
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Healthwatch Newham hosted an event on Friday 19th November 2021 on how to keep all Newham residents safe. Read below for more details about the event! -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2021 - 2022. -
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This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham. -
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Check out our report on patient experiences of the discharge process at Newham Hospital, and the recommendations on how the service can be improved. -
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Get an insight into Review of the Directed Enhanced Service provision for Care Homes in Newham -
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Read our latest report of collecting local residents' experiences on mental health focusing on relationships, long-term conditions, and cost-of-living; through a new approach to community listening. -
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Get insights on Newham residents' experiences on using the London Ambulance Service.
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This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.