News
News and reports

Quality assurance visit: continuing care
Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).
Report

August 2017 newsletter
Our newsletter is available to download now. Full of news and views about health and social care in Newham and beyond.
News

What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
Advice and Information

Items which should not be routinely prescribed in primary care: a consultation on guidance for CCGs
Last year 1.1 billion prescription items were dispensed in primary care at a cost of £9.2billion. This cost coupled with finite resources means it is important that the NHS achieves the greatest value from the money that it spends.
News

Help NICE find a community leader or advocate to develop our Black, Asian and other minority ethnic groups: promoting health and preventing mortality quality standard
The National Institute for Health and Care Excellence (NICE) is looking for community leaders to join one of its Advisory Boards on mortality.
News

Mystery shopping dentistry
We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this.
Report

The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
Advice and Information

Enter and view: meal times at Newham University Hospital
In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital.
Report

Maternity care in Newham
Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review.
Report

Our annual report 2016-17
Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17
Report

Know Diabetes, fight diabetes
Diabetes is one of the UK’s biggest health crises, and it’s on the rise. Some 4.5 million people in the UK are living with diabetes, and 11.9 million in the UK are at risk of developing Type 2 diabetes.
Advice and Information