Man writing on paper
Compliments, feedback and complaints about adult social care
As part of the Quality Matters initiative, Healthwatch England recently developed a toolkit for care services and councils to work with local Healthwatch to improve the way complaints are handled at a local level.
21 August 2018
News
Older lady wearing glasses
Quality assurance visit: continence care
Our team visited the Continence Care Service in Romford Road with the purpose of finding out about patients referral pathway experiences as part of our joint Quality Assurance project with Newham Clinical Commissioning Group (CCG).
8 August 2018
Report
People sitting in a waiting room
Obstacles to older people's access to GP services
This research project, carried out by Newham Older People’s Reference Group (OPRG), aimed to gather feedback from older people living Newham about their experiences of accessing GP services and what the obstacles they face in Newham.
23 July 2018
Report
two hands touching
Rainbow home care
Our team visited the Rainbow Homecare coffee morning on 14 July 2018 to engage with service users to gain feedback on their home care experiences.
14 July 2018
Report
NHS seventy
NHS at 70!
The National Health Service is turning 70 on 5 July 2018.
4 July 2018
News
Tablet and mobile phone
June 2018 newsletter
Our newsletter is available to download now. Full of news and views about health and social care in Newham and beyond.
30 June 2018
News
Man talking to a receptionist
Quality assurance visit: tissue viability service
Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).
6 June 2018
Report
Two hands shaking
Health services for women with learning disabilities
The project was carried out with the support of our Community Grants Programme.
2 April 2018
Report
NHS 111
When should you call NHS 111?
NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.
6 March 2018
Advice and Information
Tablet and mobile phone
February 2018 newsletter
Our newsletter is available to download now. Full of news and views about health and social care in Newham and beyond.
28 February 2018
News
syringe
Why GPs sometimes charge fees and what to expect
People told us they are concerned about the amount they are being charged by they GP for signatures, certificates and reports.
20 February 2018
News
Young lady talking on the telephone
Mystery shopping: primary care GP practice
In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received.
19 January 2018
Report