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In June 2017 our team delivered an Enter & View project to review the food and meal time support that was offered to patients at the Newham University Hospital. -
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In 2017–2018, our team engaged with young people to obtain feedback regarding their experiences with Health and Social Care services in Newham. -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG).
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Our team visited the Continence Care Service in Romford Road with the purpose of finding out about patients referral pathway experiences as part of our joint Quality Assurance project with Newham Clinical Commissioning Group (CCG). -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG). -
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Our team visited the Diabetes service at Shewsbury Road Health Centre to find out about patients referral pathway experiences as part of our joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG). -
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Our team visited the foot health clinic at University of East London, Clinical Education Building, 1 Ferns Road to find out about patients’ referral pathway experiences as part of our joint Quality Assurance Project with NCCG. -
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Our team visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG). -
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This was an announced Enter and View (E&V) visit undertaken by our team of trained volunteers as part of a programme to look at a range of homes within the London Borough of Newham, to obtain a better idea of the quality of care provided. -
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In October 2016, Newham CCG commissioned our team to learn about the patient experience and feedback on the Latent Tuberculosis Infection screening service (LTBI) in Newham. -
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We visited two mental health support groups to listen to experiences and to find out what service-users thought would help make things better. -
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Following the lead of Healthwatch England’s national focus on maternity care, we were keen to learn about women’s experiences of maternity services in Newham, therefore we designated maternity services as a priority area for review. -
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The project was carried out with the support of our Community Grants Programme. -
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Our team visited the Rainbow Homecare coffee morning on 14 July 2018 to engage with service users to gain feedback on their home care experiences. -
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We received feedback about the difficulty of accessing NHS appointments and undertook mystery shopping in January and August to investigate this. -
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This research project, carried out by Newham Older People’s Reference Group (OPRG), aimed to gather feedback from older people living Newham about their experiences of accessing GP services and what the obstacles they face in Newham. -
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We select the locations liaising with local residents, Newham Council Adult Social Care staff and the Care Quality Commission. We carried out visits to 8 services, with 3 further visits planned for November and December 2018. -
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In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received. -
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Over 60 people attended our event on 20 September 2018 at Stratford Library, to hear the new Mayor talk about her vision. -
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Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17