1. What is Enter & View?

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    The visits are carried out by trained Healthwatch volunteers. The volunteers will speak to service users, staff, relatives and carers, and will observe how the service is delivered, and the general environment in which it takes place.

  2. Our annual report 2019-20

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2019-20

  3. Young people engagement

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    In 2017–2018, our team engaged with young people to obtain feedback regarding their experiences with Health and Social Care services in Newham.

  4. Health services for women with learning disabilities

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    The project was carried out with the support of our Community Grants Programme.

  5. Obstacles to older people's access to GP services

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    This research project, carried out by Newham Older People’s Reference Group (OPRG), aimed to gather feedback from older people living Newham about their experiences of accessing GP services and what the obstacles they face in Newham.

  6. Our GPs: the shape of services today, and in the future

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    Our team has conducted extensive research on the experience of GP services across the borough during a one year period (1st September 2015 – 31st August 2016).

  7. Mystery shopping: primary care GP practice

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    In 2017 our team in liaison with Newham Clinical Commissioning Group (NCCG) and the Care Quality Commission, delivered a number of unannounced visits to local GP surgeries to review patient access and quality of service received.

  8. Trend analysis report: GP practice performance August-October 2014

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    This report examines the service delivery of GP Practices, presented in a 'league table' format reported between August and October 2014.

  9. Trend analysis report: GP practice performance April-June 2014

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    This report examines the service delivery of GP Practices, presented in a 'league table' format reported between April and June 2014.

  10. Our annual report 2018-19

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2018-19

  11. Our annual report 2015-16

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2015-16

  12. Our annual report 2016-17

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2016-17

  13. Our annual report 2020-21

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2020-21

  14. Our Annual Report 2017 - 2018

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2017-2018

  15. Our annual report 2021-2022

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    Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2021 - 2022.

  16. Enter and View: Barchester Westgate

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    This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

  17. Report: Review of the Directed Enhanced Service provision for Care Homes in Newham

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    Get an insight into Review of the Directed Enhanced Service provision for Care Homes in Newham

  18. Enter and View: Birchwood House

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    This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

  19. Enter and View: Ebenizer Residential Care Home

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    This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

  20. Enter and View: Helena Road

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    This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

  21. Enter and View: Nicholas court care home

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    This was an announced Enter and View (E&V) visit, part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham.

  22. Healtwatch Newham Annual Report 2022/2023

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    Healthwatch Newham has published its annual report.